Managers: Are you tired of the people on your front lines doing the bare minimum to get by day to day? Are you sick of paying people even minimum wage when they don’t even put in a minimal effort?
The answer is Mastery.
First for employees:
If you aren’t successful, in the words of my dear friend and mentor Larry Winget, “It’s your own damn fault!”
If you want to get ahead, stop bitching and moaning and do something. The most important thing you can do is to Master your job- whatever job you have right now.
I walked into one of the electronic big box stores to buy a new laptop. A very friendly clerk asked if he could help. I said, “Yes! I need a laptop that will handle video editing and play multimedia presentations smoothly.”
He started walking me down the aisle, flipping over those little spec cards and reading the technical information for each machine. I had no clue what he was talking about…
…and really- neither did he!
Finally I said, “Here’s how you can help me. Go find the smartest guy in this store who knows about computers.”
Later, I saw the same clerk leaning against a shelf joking around with another employee.
I hope they’re both happy. I wasn’t. I left.
If this clerk knew how to THINK Like a BLACK BELT, he would have a much different perspective on life. He’d spend his spare time:
- Learning all the technical specs for every item on those shelves
- Translating those specs into laymen’s terms
- Understanding what the customer wants and how to satisfy those desires
Become a Master at your job and you demonstrate that you can learn, grow and develop on your own. You show your supervisors that you’re a self-starter. You display discipline and focus on the job.
You show that you’re ready for more responsibility and greater opportunity.
Now for employers:
- Provide quality training that develops expertise in each role
- Recognize and reward learning and training both inside, and outside training related to the job
- Provide opportunities to practice
You’ll develop better employees and you’ll identify clearly who should be kept on, who should be promoted and who should be let go.
Most of all- you’ll make more money.
It’s unforgivable when your front-line employees don’t know how to connect your customer’s needs to the products and services waiting for them on your shelves!
One lazy, ignorant employee can cost you customers every time he offers a blank stare in place of expertise.
Every Master on your floor can earn you a stream of loyal customers.
Half & Full Day Training
Keynotes and single Breakouts for your next event
Call 800-786-8502 or visit JimBouchard.org!